Returns & Exchanges

We want you to be happy with what arrives. Because our pieces are handmade in small runs, our returns policy is narrower than a mass-market retailer's — please read it before ordering.

What we accept

• Items that arrived damaged in transit.
• Items that are not what you ordered — wrong piece, wrong variant.
• Items with a manufacturing defect — a failed clasp, a missing stone.

What we cannot accept

• Pieces that have been worn, or whose packaging and tags have been removed.
• Bridal sets and customised orders, which are made specifically for you.
• Earrings, for hygiene reasons, unless they arrived faulty.
• Minor variation in colour, stone placement or finish. Every piece is set by hand, so no two are identical — this is a characteristic of the work, not a defect.
• Sizing issues where the size guide was available at the time of ordering. We will happily exchange for a different size where stock allows.

How to raise a return

1. Write to [email protected] or message us on WhatsApp within 3 days of delivery.
2. Attach clear photographs of the piece and of the outer packaging.
3. Our quality team will respond within one working day with an authorisation and a pickup date.
4. Keep the piece in its original box until pickup.

Refunds

Once the returned piece reaches us and passes inspection, refunds are issued to the original payment method within 5–7 working days. For cash-on-delivery orders we will collect your bank details and transfer by NEFT.

Shipping charges are refunded only where the return is our fault. We also refund in full for parcels lost in transit, or where we cannot supply a replacement.

Exchanges

Size exchanges are free within 7 days, subject to stock. We will send the replacement as soon as the original is picked up — you do not have to wait for it to reach us.